DT DENTURE® Remake Policy

DT DENTURE® is pleased to offer a comprehensive and straightforward remake policy. This includes all restorations or appliances covered by a DT DENTURE® Laboratory warranty program and fabricated according to your specifications and approval.

During the applicable warranty period, should you experience any problems with a restoration or appliance, DT DENTURE® will remake or repair the restoration or appliance.

Here’s how it works:

1. The original dental restoration must be returned

  • If the product is damaged, please send any portion of the device available.

  • If the product is lost, please call us.

  • A return deposit will be invoiced until the product is returned.

  • If the product is being used as a temporary, return it, and the deposit will be credited.

2. If new impression was requested by DT DENTURE® but followed the Doctor’s instruction to proceed without the new impression, the remake policy is null and void. Any further remake will be completed at full cost.

Warranty

DT DENTURE® Laboratory offers a two-year warranty on fixed and removable products.

What is covered?

The work is guaranteed to be free of defects due to materials and workmanship. The appliance is guaranteed to fit the provided model and to be constructed to the design requested on the prescription form. If the workmanship or material is faulty, the appliance will be repaired or remade at no charge. The warranty runs from the date the case is received at DT DENTURE® Laboratory.

What is not covered?

  • Cash refunds for a custom-made restoration

  • Cost incurred for removal or insertion

  • Repairs resulting from accident, neglect, abuse, failure of supportive tooth structure, or tissue structures

  • Improper adjustments or dental hygiene

  • Prosthesis partially fabricated or completely fabricated by a lab other than DT DENTURE® Laboratory.

The liability for products invoiced by DT DENTURE® Laboratory is strictly limited to those products.

Billing

Credit Policy – The Initial credit limit is $1500 until credit is established. Credit can be established at DT DENTURE®’s sole discretion by using DT DENTURE®’s New Account Form or history with DT DENTURE® Laboratory.

Billing – We have two methods of notifying you of the amount due:

  • Invoice—You will receive an invoice with every case delivered, detailing the products and associated fees incurred.

  • Statement – At the end of each month, you will be mailed a statement of outstanding invoices.

  • Payment of the outstanding balance is due within 25 days of the statement date.

Overdue Amounts – A finance charge of 1.5% per month of the outstanding balance (whichever is greater) will be posted to any past due accounts. Any accounts with a past due of 25 days past the statement date may be put on hold and may be sent to collections.

Late payments can result in the interruption of service.

DT DENTURE® Laboratory reserves the right to place accounts on hold for non-payment.

DT DENTURE® Laboratory reserves the right to refuse service for any reason.

Payment Methods – We accept two methods of payment: Checks and Credit Cards. We accept PayPal, Visa, MasterCard, Discover, and American Express.